General support
For account, order, trip, dispatcher or application questions write to pakoline.eu@gmail.com. Include your registered e-mail and the relevant public order or trip code, but never send your password or confirmation code.
Complaints
Formal service complaints: pakoline.eu@gmail.com. The Complaints Procedure explains the information required and review process.
Privacy and security
Privacy rights and security reports: pakoline.eu@gmail.com. Do not include sensitive evidence in ordinary e-mail when protected upload is available.
Urgent safety
For immediate danger, accident or threat contact the local emergency services first. After the situation is safe, preserve evidence and record the platform incident or dispute.
Response information
Messages are handled according to subject and urgency. Identity or authority may be checked before account, tracking, verification or dispute information is disclosed.